Shipping policy

Where we ship

  • We currently deliver within South Africa only. 

Order processing

  • Orders paid for before 14:00 on a business day are packed and dispatched the same day.
  • Orders paid for after 14:00, on weekends or on public holidays are dispatched on the next business day.
  • EFT orders are dispatched once your payment has reflected in our account. Please send proof of payment to speed this up.
  • If an item is out of stock, we will contact you before dispatch with the expected restock date. You can wait or cancel for a full refund.

Delivery times

  • Most orders are delivered overnight or within 2 business days of dispatch.
  • Delivery to all major centres takes no longer than 3 business days from dispatch.
  • Remote and rural areas may take longer, up to 5 business days.
  • Delivery times are estimates, not guarantees. Courier delays, weather, strikes, public holidays and incorrect addresses can cause delays outside our control.

Shipping costs

  • Shipping is a flat rate of R180 and applies nationwide. 
  • The shipping cost you see at checkout is the final delivery cost. There are no hidden charges from us.

Courier and tracking

  • Once your order is dispatched, we will send you a tracking number by WhatsApp and/or Email.
  • Please keep your phone available on the day of delivery. The courier may contact you to confirm the delivery.

Delivery address

  • Please check your address and contact number carefully at checkout. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address.
  • If a delivery fails because of an incorrect address or because nobody was available, the cost of re-delivery is for your account.
  • Please make sure someone can receive the parcel. Deliveries to a business address are best made during business hours.

Damaged, missing or lost parcels

  • Please check your parcel when it arrives. If the packaging is visibly damaged, note it on the courier's delivery slip.
  • Report any damage or missing items within 48 hours of delivery. Email Shop@venturaonline.co.za with your order number and clear photos of the parcel and the item.
  • If your parcel is lost or damaged in transit, we will work with the courier and, once confirmed, send a replacement or refund you in full.